We're here. Don't worry, everything is going to be ok! For a quick fix see if your question is listed below. If it isn't, click on the link at the bottom of the page to let us know. We will get right back to you.

How safe is Online Dating?
Meeting people through Surf2Singles lets you choose when to be anonymous. No one will know who you are until you are ready. It's totally up to you. This makes it a safer option than dating in a more conventional manner. Surf2Singles provides a comprehensive advice section on the S.A.F.E section of our site. Please read this for more information and safety advice.

Does Online Dating really work?
If you have seen the amount of dating sites on the Internet then you can appreciate how many single people are using this as the preferred medium for meeting new people.

What information about me will other Users see?
Users will NOT be able to see your real name, email address or any other contact details. They will, however, be able to see the basic physical description you give in your profile, a photograph (if you submitted one), your interests, hobbies and location. These are the details you will be able to see about other Users when you search for a User profile. If you want to change the information people see about you, you can simply edit your Personal Profile Page.

How can I contact other Users I find on the site?
All Users' profiles have a contact button that enables you to send them messages. Simply click on this button for the user you wish to contact and follow the prompts. It couldn't be simpler.

How do I know when people have left me a message?
All messages sent to you will appear in your messages inbox and you will also get a notification on your Personal Page.

I have forgotten my Username and password, or my Username and password does not work?
Don't panic. Use our password reminder and we will send you your login details to your email address.

After I've registered how long will it take to be able to use the service?
When you register, an email should be sent to the address you specify automatically. If you still are without this after one day then an error may have occurred with the sign-up process. Please also check your email account, and make sure you are receiving emails properly. If you fail to identify a problem with your email settings please re-apply to join Surf2Singles and take care when inputting your details.

Complaints
Complaints should be sent using our online contact form. As our Users, your satisfaction with the service we provide is of paramount importance to us. Be assured we take our complaints procedure very seriously. We do not guarantee to reply to all emails individually but we will do our best resolve any problems reported to us by email.

If require any help whatsoever, please let us know by using the contact form giving full details of the nature of your problem. We will get back to you as soon we possibly can.